🚨 Dead On Arrival (DOA) Guidelines
For hardware components, laptops, and premium consumer electronics, it is critical to report any initial startup failures immediately. If your product does not power on or function out of the box (DOA), you must notify us within **24 hours** of delivery. A direct inspection will be conducted by our technical service desk for immediate replacement.
1. Replacement Window
TechVion offers a **7-Day Replacement Policy** for all computing hardware, components, and accessories, provided there is a manufacturing defect or wrong shipment. The window starts from the date of package delivery. After 7 days, the product is covered under the standard manufacturer warranty.
2. Conditions for a Valid Return
To ensure your return or replacement request is accepted, the product must meet the following criteria:
- The product must be in its **original unused condition** with no signs of physical abuse.
- All **packaging materials**, brand boxes, manual guides, diagnostic papers, cables, and bundled accessories must be returned.
- The **original invoice** or receipt must be presented.
- The brand protection seal, serial number stickers, and warranty barcodes must be completely intact and un-tampered.
3. Non-Returnable Items
We cannot process returns or exchanges for:
- Activated software licenses, retail OS packages, or digital downloads.
- Items that show physical damage, liquid spills, burnt traces, or modifications.
- Consumables like thermal paste, printer cartridges, and cleaning kits once opened.
4. Step-by-Step Return Process
If you need to return a product, please follow these steps:
- Contact Support: Email us at techvion1@gmail.com or call +88 01749787221 to log a return request. Include your order number and photos/videos of the issue.
- Package Safely: Pack the product securely in its original packaging along with all items, manuals, and invoice papers.
- Dispatch or Hand-in: Ship the parcel to our main service center via a tracking courier partner (e.g. Pathao, Steadfast, SA Paribahan) or drop it off in person at our customer support hub.
- Technical Assessment: Once received, our technical team will inspect the item within **2 to 3 working days** to verify the defect.
- Resolution: Upon verification, we will dispatch a brand-new replacement at no additional shipping fee or issue a refund if stock is unavailable.